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PRIVACY POLICY

GENERAL
This website is for personal use.
From time to time, we may request personal information pertaining to but not limited to bookings, payments and contacting us. By submitting your details to us, you are agreeing to us providing the services you have requested. We adhere to the Data Protection Act 1998 and will not use your personal details for marketing purposes without your consent. We may hold information about you to provide you with the services you have requested. You have the right to request details of the information we hold about you, or to amend any such information, and you can do so by writing to us at the following address.

LAV Solutions Ltd
Fore Royal – Gorley Road
Ringwood BH24 3LD – Hampshire
United Kingdom.

There may be an administration processing fee for this of £10 for data that you request about you from our database. Should you have any queries regarding the capture, storage and use of personal information by LAV Solutions, you can contact us by any one of the following methods:

By email – info@lav-solutions.com
By post – LAV Solutions Limited, Fore Royal, Gorley Road – Ringwood BH24 3LD – Hampshire – United Kingdom

TELEPHONE CALLS
We may monitor or record telephone calls made to our Customer Service Centre, to enable us to provide our customers with the highest level of service. We may need to contact you by telephone in advance of your stay using the number that is provided at the time of booking.

EMAIL COMMUNICATIONS
We monitor all email communications made from this website to ensure quality of service. We will not pass any details on to third-parties without your consent. By using any form of email communication from this website, you agree to our monitoring email communications and contacting you via the email address you have used in order to better enhance our service to you.

ANONYMOUS USAGE INFORMATION
Anonymous usage information is collected from the website and is data collected by our web servers to provide us with general statistical data each time a web page is loaded. We use this statistical data to continually assess and improve the website for our users.

We may use cookies to help us collect information (cookies being small text files that sit on your computer and tell us that you have visited the website). This does not in any way affect your personal privacy and does not identify you on the web.

INFORMATION ABOUT YOU
At certain points during your visit to our website, we may ask you to enter personal details such as your name, address, telephone number or email address. You may also be asked whether you consent to use of that data and for what purposes. We will not use your data except to fulfil a request you make when disclosing those details, or if you consent.

Where we have your consent to do so, we may use the information to contact you or keep you informed of products or services that may interest you such as special promotions, late deals or news. This contact may take the form of email or other methods.

We may also collect information about your preferences both when you tell us what these are and by analysis of site traffic, including using cookies and IP addresses. This information may be used to personalise your visits to our web site or provide you with relevant information based on your previous choices or information entered. You can configure your browser not to accept cookies and to prevent us using your information in this way. For further information see Cookies and IP Addresses.

DISCLOSURE OF INFORMATION TO THIRD PARTIES
Under certain conditions, we may transfer your personal data as follows.

For the purpose of completing your booking, we will disclose your name, contact details and credit card details to the hotel with which a booking is made. We will only provide the information that is strictly necessary for the hotel to process your reservation.

From time to time, we may use third party service providers as data processors for the purposes specified above. For example, we may use service providers to send reservation information to accommodations electronically. Processing by these third parties takes place under our instruction subject to confidentiality obligations that are imposed upon them by law.

We may share and disclose your personal details and information to a government or investigative authority if required by law (or any regulation having the force of law), legal process, criminal investigation, court order or subpoena. We may also disclose your personal data if it is strictly necessary for the prevention, detection and prosecution of criminal acts.

COOKIES
A cookie is a piece of information that is deposited by our server when you visit our website and is stored on your computer’s hard drive by your web browser. To book accommodation on the website, you need to have cookies enabled. Most web browsers have cookies enabled, but if cookies have been disabled on your computer, you will need consult the Help menu for your browser and follow the relevant instructions on how to enable cookies.

Cookies also make it easier for us to identify you, to personalise your experience when you visit our website and to analyse web traffic. You can configure your browser not to accept cookies, although this may hinder the functionality and enjoyment of the website. A cookie in no way gives us access to your computer or any information about you, other than the data you chose to share with us.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies. However, cookies allow you to take full advantage of some of the website’s useful features, and we recommend that you leave these turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes.

IP ADDRESS TRACKING
When you visit our website, we store web server logs which show your IP address. This gives us information such as which pages you looked at, whether the page request was successful or not and which browser you use to view the page. The use of this data is purely for statistical purposes.

EMAIL MARKETING
Where we have your consent to do so, we may use email to contact you or keep you informed of products or services that may interest you such as special promotions, late deals or news. If you no longer wish to receive these emails, you can unsubscribe at any time by clicking on the unsubscribe link on any of the emails. Or send us an e-mail at customerservice@lavithotels.com or write to us at LAV Solutions Ltd, Fore Royal – Gorley Road, Ringwood BH24 3LD Hampshire, United Kingdom.

OTHER WEB SITES
Our website may contain links to other websites. Once you have clicked on these links, we do not have any control over the websites at which you will arrive. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. You should look at the privacy statement applicable to the website in question.

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